Comcast Cable
September 12, 2007 · Filed Under General
Yesterday I spent around 4.5 hours on the phone with Comcast support trying to get my CableCards working with my new Tivo’s. Needless to say I felt the need to contact the corporate office and inform them that they need to train their support staff better. After asking one of the support staff for the number and was told that they didn’t have a “direct” line to the corporate office I did some digging.
Here is a good place to start if you don’t get the help you need from Comcast support:
Comcast Corporate Executive Customer Support: 215-640-8960
If that doesn’t work, give this guy a call:
Brian Roberts, CEO
Comcast Corporate Office
1500 Market Street
Philadelphia, PA 19102
215-981-8497
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Note to self: don’t EVER piss Steve off.
I switched from Comcast to Direct TV this month. So far, the people I talk to don’t seem to have their heads up their rumps.
Good luck!
Customer Service is pitiful and insulting. It has been a nightmare every since I signed on with their phone service. I’ve emailed Brian Roberts with this problem….
I emailed Ronnie Germano of Comcast last night (Saturday) and this morning before noon there were techs at my door to fix my phone problems. He responded to my complaints quickly and got the job done. I now have phone service again
I am very unhappy with Comcast customer service. I moved from San Antonio to Houston. I spoke w/customer service to set up new service. The agent quoted me a wonderful price. The install date of 8/4. My services were out from 8/5 -8/12. Did not receive a bill until 9/10 in which was a prev balance then my new bill. There were not credits, and the package I was quoted was wrong. Customer service blew me off with and agent telling me there was nothing he could do, that “upper management” would call me in an hour. That never happened. I called back. Mngr tells me: 1. there is no such price for the pkgage quoted. 2. would only credit the acct 20.00 for time w/o services. I then told the mngr to pull the call from the set up date. She then told me she would fwd the info to another “Manager” and it would be some time next week before I hear back from someone. So in the meantime I am to just pay the amount that is on my bill which is 35.00more than what was quoted for the 1st 6mo and the 2nd 6mo is 45.00 higher. How is this right? This is how you lose good customers.