Comcast rollout of TiVo box begins
After more than two years of promises and delays, Comcast Corp. has finally begun rolling out its first set-top boxes that run TiVo’s digital video recording technology.
As expected, New England is the first market to get the long-awaited Comcast-TiVo offering. The rollout started in the last few days with test customers only, TiVo spokesman Whit Clay said in a statement Thursday.
The boxes will be commercially available “in coming weeks,” a Comcast spokeswoman said. Pricing has not yet been disclosed.
The Comcast-TiVo deal was first announced in 2005 and is considered a key part of TiVo’s future as it works to attract more customers and become profitable. TiVo pioneered the DVR and is the best known brand name but has struggled amid cheaper offerings by rivals, including Comcast.
Comcast, the nation’s largest cable TV provider, has said it will continue to offer its basic DVR service; the TiVo-based offering will be a premium service.
Comcast Cable
Yesterday I spent around 4.5 hours on the phone with Comcast support trying to get my CableCards working with my new Tivo’s. Needless to say I felt the need to contact the corporate office and inform them that they need to train their support staff better. After asking one of the support staff for the number and was told that they didn’t have a “direct” line to the corporate office I did some digging.
Here is a good place to start if you don’t get the help you need from Comcast support:
Comcast Corporate Executive Customer Support: 215-640-8960
If that doesn’t work, give this guy a call:
Brian Roberts, CEO
Comcast Corporate Office
1500 Market Street
Philadelphia, PA 19102
215-981-8497